Parent Messaging allows you to have private conversations with parents/guardians, send text messages and add parent kiosk messages. Parent Messaging is available on the website and in the Child care mobile app.
Important
Office Chat allows parents/guardians to have private conversations with admins to discuss more sensitive topics, such as billing. Staff with an Admin role with Full Access to Parent/Staff Messaging will receive these messages.
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Respond to Messages
Log in to the Child care mobile app.
Tap Messages
.Unread messages are indicated by
The Messages
menu icon in pinkA pink dot indicator on Office Chat or Classroom Chat
Select the message channel to expand the list of messages.
Office Chat (available to admins only) allows admins and authorized parents/guardians to have more confidential discussions about sensitive topics such as billing, registration and other important matters.
Classroom Chat allows teachers and parents/guardians to message each other regarding classroom matters.
Drop-Off Notes provides a section for families and staff to communicate important information during drop-off. See Drop-Off Notes for details.
Current conversations display the student’s name in bold, the name of the person who sent the last message and a preview of the latest message.
Create a New Message
Tap New Message
.Select the student(s), then tap Next.
Select a channel and message type.
Enter your message, then tap Send.
Split Family Messaging
Families have the option to keep their messages private from other family members. Once you open the student conversation, you will see a drop-down option with each parent's/guardian’s name. Staff members can select the parent/guardian they want to communicate with.
The following message will display to indicate that messages are split from the other parent/guardian:
Select the parent's/guardian’s name at the top to send them a private message.
Student Details in Messaging
Once a message is open, tap the student's name/avatar to display the student’s name, the room they are currently signed in to, and the parent/guardian’s name, relationship, phone number and email address (when provided). If a phone number is provided, tap the blue phone icon to call the parent/guardian.
