Add or Delete Parents and Authorized Pickups in the Procare Child Care Mobile or Web App
Procare Online Platform Only
This article applies to Procare Online platform only. For centers using Procare Desktop with the Engagement functionality, parents can update family records in MyProcare.
You can add Parents and Authorized Pickups to your child's account. Each parent is issued an individual, unique four-digit PIN for child drop-off or pick-up access to the school/center.
Anyone you add as:
a parent is sent an email verification, then an invite code to download and sign into the child's account
parents can see billing and attendance records
an Authorized Pickup will be assigned a PIN to drop off and pick up your child
they have no access to the child's account
You can add authorized pickups within the Procare child care mobile app or the parent web portal. If you do not see this option, the school may have this setting disabled. If this is the case, you will need to call your school/center to add pickups to your child's account.
Web App
Adding Parents on the Parent Portal Website
Go to Family List.
Click on Add Parent.
Enter the name and email or mobile number to send the parent a welcome invite.
You can choose to uncheck the option to send the welcome invite.
If the email is entered, the parent receives a verification email to confirm it.
If you did not elect to send the welcome invite, you will need to communicate the PIN to the parent.
After verifying the email, this parent will now be able to sign in to the app and look up their parent PIN.
Adding Parent/Authorized Pickups on the Parent Portal Website
Go to Family List.
Click on Add Parent or Add Pickup.
You can check the option to send the parent an email invite to create their own account. If you do not want them to be invited, uncheck the option.
Fill out any information for that parent/pickup.
If the email is entered, the parent receives a verification email to confirm it.
If it is an authorized pickup, they do not have access to their account. You will need to communicate their PIN to them.
Deleting Parents or Authorized Pickups on the Parent Portal Website
Go to Family List.
Click
on the right side of the parent’s or authorized pickup's name.Choose the option to Delete.
This individual's PIN will deactivate immediately. They cannot sign the student in or out.
Adding Parents via the Procare Child Care Mobile App
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Click the menu in the top left corner and select Children.
Click the student you would like to add an authorized pickup or parent.
Select Profile on the bottom right corner.
Select the +Add Parent button.
Enter the name and add an email address or mobile number.
This parent is sent an invite to:
sign into the app
look up their parent PIN
Adding Authorized Pickups in the Procare Child Care Mobile App
Click on Family Info.
Use the +Add Authorized Pickup button.
This authorized pickup will not have access to their account. You will need to communicate their PIN to them.
Deleting Parents/Authorized Pickups in the Procare Child Care Mobile App
Go to Family Info.
Click on the Parent/Carer you wish to delete.
Scroll down to find and use the option to DELETE the parent/carer (circled in red on the right).
This individual’s PIN will be immediately deactivated. They will not be able to sign the student in or out.