Procare Online Platform Only
This article applies to Procare Online platform only. For centers using Procare Desktop with the Engagement functionality, parents/guardians can update family records in MyProcare.
You can add Parents and Authorized Pickups to your child's account. Each parent/guardian is issued an individual, unique four-digit PIN for child drop-off or pick-up access to the school/center.
Note
If you do not see the option to add a parent/guardian or authorized pickup, your center may have this setting disabled. If this is the case, you will need to call your center to add individuals to your child's account.
Anyone you add as:
a parent/guardian is sent an email verification, then an invite code to download and sign into the child's account
parents/guardians can see billing and attendance records
an Authorized Pickup will be assigned a PIN to drop off and pick up your child
they have no access to the child's account
There are two types of pickups you can set up:
Authorized Caregiver Pickups: Non-parent/guardian individuals (e.g., grandparents, nannies) allowed to pick up a child. They get a unique PIN for pickup/drop-off but do not have access to the student’s account.
Carpool Pickups: Parents/guardians already listed in the system who can use their existing PIN to pick up another child at the same school. They cannot access the authorized student's profile.
Note
Carpool authorizations apply only to the individual child. Siblings must be authorized separately.
Add a Parent/Guardian
Go to Family List.
Click Add Parent.
Enter the name and email or mobile number to send the parent/guardian a welcome invite.
You can choose to uncheck the option to send the welcome invite.
If the email is entered, the parent/guardian receives a verification email to confirm it.
If you did not elect to send the welcome invite, you will need to communicate the PIN to the parent/guardian.
After verifying the email, this parent/guardian will now be able to sign in to the app and look up their parent PIN.
Add an Authorized Pickup
Go to Family List.
Click Add Pickup.
Select an option:
Caregiver: When adding a caregiver, you can specify their relationship to the child and enter a contact phone number.
Caregivers appear on reports as authorized pickups.
They can also be designated as Emergency Contacts, in which case they will display on the child's emergency contact card.
Carpool: Type in the name to search and select from a list of available contacts.
You can only select from existing contacts. No additional editing is available for this entry.
Click Save.
Delete a Parent/Guardian or Authorized Pickup
Go to Family List.
Click More Actions
on the right side of the parent’s/guardian’s or authorized pickup's name.Select Delete Parent/Carer.
The individual's PIN will deactivate immediately. They cannot sign the student in or out.
Add a Parent/Guardian
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Tap Menu ☰.
Select Children.
Select a child.
Tap
Profile.Tap Add Parent.
Enter the name and add an email address or mobile number.
This parent/guardian is sent an invite to:
sign into the app
look up their parent/guardian PIN
Tap Save.
Add an Authorized Pickup
Tap Menu ☰.
Select Children.
Select a child.
Tap
Profile.Tap Add Pickup.
Enter the name and add an email address or mobile number.
Tap Save.
Delete a Parent/Guardian or Authorized Pickup
Tap Menu ☰.
Select Children.
Select a child.
Tap
Profile.Select the individual you want to delete.
Go to the bottom of the page and tap Delete.
This individual’s PIN will be immediately deactivated. They will not be able to sign the student in or out.