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Parents/Guardians - Translate Messages with Procare AI

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AI Translate in the Child care mobile app allows you to read any incoming message in your preferred language. When you receive a message, AI Translate can display the message text in the language set in your user profile. The translation displays on demand. The original message is never modified and you can switch back to the original at any time.

Important

If you do not see the option to select a language or translate a message, AI Translate may not be enabled by your school/center.

Set Your Preferred Language

Before using AI Translate, set your preferred language in your user profile.

Note

AI Translate only works when the message language differs from your preferred language. If both match, the text will not change.

Translate a Message

  1. Go to Messages messaging menu icon.

  2. Select a message channel.

  3. Select a conversation.

  4. Locate the message you want to translate.

  5. Long-press the message.

  6. Select Translate from the menu.

    app message window indicating the Translate option in the Quick Actions menu

  7. The message text updates to display in your preferred language and a blue ai icon Translated by AI label displays under the message.

    app message window with the incoming message translated to Spanish and a Translated by AI label under the message

    After the message is translated, Procare AI prompts you to rate the quality of the translation. After rating, the prompt confirms your feedback with “Thank you for your feedback!“


faq icon

FAQ


Which languages are supported?

Currently, AI Translate supports English and Spanish.

Do I have to set a preferred language every time?

No. Your preferred language is saved in your profile and will be used for all future translations in the Child care mobile app until you change it.

What if my message does not translate?

Check the preferred language in your profile. If your preferred language matches the message language, the message will not translate.

Can I use AI Translate on an outgoing message?

No. AI Translate applies to incoming messages only. To translate text before sending, refer to your device documentation for available translation options.