How to Complete a Document Request

When an admin sends an eDocument request, you will receive the following email notification. There are two ways to complete the document request: via the mobile app or the website.

Via the Parent Mobile App

To complete a document request via the parent mobile app, navigate to the app and click the Documents icon. Please Note: If there are documents waiting to be completed, the Documents icon will display in pink.

The Document Library will display all previous documents uploaded or completed requests. Click the download (down arrow) icon to save or share the document. Each document will have one of the following statuses:

• Awaiting Approval - document has been successfully submitted and is awaiting approval by the school.
• Completed - the document has been submitted to the school and has been approved/rejected. Please Note: when a document is rejected, a new document should be sent from the admin.
• Expired - the document was not completed in the allotted time. A new document should be sent from the admin.
• Uploaded - a document has been uploaded by a parent. Please Note: These documents were not submitted from a document request.

1. To complete a document request, click Get Started.
   

2. Once the document is open, using the built-in editing tools, complete the document as requested and click Submit.
   

If your document submission was successful, a green banner will display at the top "Document submitted successfully".

Via the Parent Website

1. To complete a document request via the parent website, click Get Started from the email notification.
   

2. Once logged into Procare, click Documents from the left menu.
   

3. To complete the new document request, click Get Started.
   
   Using the built-in editing tools, complete the document as requested and click Submit. Once the document has been submitted, it will display in the Document Library with one of the following statuses:

• Awaiting Approval - document has been successfully submitted and is awaiting approval by the school.
  *** Completed** - the document has been submitted to the school and has been approved/rejected. Please Note: when a document is rejected, a new document should be sent to replace it.
  

4. To view previously submitted documents, locate the Document Library towards the bottom of the screen. Click the More Actions icon to the right of the document and select Preview or Download.