To view students’ transactions:
Go to Billing > Accounting > Family Account.
Select a student.
Note
You can also navigate to a student’s transactions through
Billing > All Transactions > Select a student or
My School > Students > Select a student > Billing
Billing details display by date and include the following information:
Transaction Date and Time
Transaction Type
Description
Status
Invoice/Payment Amount
Account Balance
Transaction Statuses
Transaction Status | What It Means |
|---|---|
Canceled | The transaction (payment, invoice or credit) has been canceled (initiated by your school). |
Sent | An invoice has been created and sent to parents/guardians. |
Failed | A credit card, debit card or ACH payment has failed. Hover over Failed Status |
In Process | Credit card, debit card and ACH payments show this status while processing. |
Not Sent | The invoice has been created but not sent to parents/guardians. |
Success | The transaction (payment, refund or credit) has been successfully processed. |
to the specific reason the transaction failed.Transaction Types
Online Payment Types
ACH
Credit Card
Debit Card
Manual Payment Types
Cash
Check
Other (e.g., from another online payment method)
| Learn more about Receive Payments: Cash or Check (or Other) |
School-initiated Transaction Types
Transaction Type | Description |
|---|---|
Invoices | Bills that are sent to parents/guardians and can be created using recurring plans or manual invoices. |
Refunds | Issued directly by the school. If the payment was made online, the refund will be returned to the credit card or bank account. Cash payments need to be refunded manually. |
Credits | Issued by the school to show a positive balance on the parent's/guardian’s account (used frequently for crediting excused absences). |
Transaction Timelines
Credit card payments are typically processed the following business day subject to bank funding and processing approvals.
ACH (bank account transfers) can take up to 4 business days.