Parent Portal Messaging

Staff and authorized guardians/family members can message each other directly through the SchoolCare Works Provider Portal and Connect (Parent) Portal.

Accessing Messaging

Messaging can be accessed in two ways:

• Click the Messaging tile from the home page

• Click the Messaging menu option

Using Messaging

When navigating to the Messaging screen, if no messages have been received, the screen will be blank.

Creating a Message

To create a new message:

1. Click the + (new message) icon.

2. Search for the staff member by first name, last name or role.

3. Select the staff member, then click Next.

4. Type your message, then click Send Message.

5. The conversation will now display under Current Messages.

Viewing and Responding to Messages

A red dot will display next to Messaging in the top navigation when a new message is received.

1. Navigate to the Messaging page.  

2. A red dot indicates unread messages. Click the message to open the conversation.

3. Once the conversation is open, you can type your response and click Send.