Keyless Entry System

Are sample ID codes included to test the Keyless Entry keypad?

Yes. The Keyless Entry System is preconfigured with an ID code of 2580. This code may be used for testing purposes prior to transmitting your own ID codes to the keypad. Once ID codes have been transmitted the test code is erased.

Can 2 Serial Door Controllers open the same door?

Yes. You might have two check-in computers, each with a Serial Door Controller attached, and want them to buzz open the same door.

• For standard electric door strikes: the controllers should be wired in parallel, like a bypass button would be.
• For mag locks and “fail safe” door strikes: the controllers should be wired in series.

Can the Keyless Entry System be set to operate only during certain hours of the day?

No. The Keyless Entry is intended to be used during normal business hours. We strongly recommend using a dead-bolt for after hours security. When using a dead-bolt a Disable Key Switch (described below) is not necessary.

Using a Disable Key Switch

Your electrician may install a simple switch noted as the “Disable Key Switch” on the Installation Instructions. This allows you to turn off your electric door strike when the building is closed. The wiring varies depending on whether you are using an electric door strike or magnetic lock (Mag Lock).

• Electric Door Strike: a disable switch is in series with the door circuit; the strike is disabled when the switch is open.
• Mag Lock: a disable switch is in parallel with the door circuit at relay box connections C and NC; the Mag Lock is disabled when the switch is closed.

Can multiple Keyless Entry Systems be Connected to the Same Computer?

The answer is yes, if you use the same set of codes at each Keyless Entry System keypad.

If you want to have different sets of codes at separate Keyless Entry System keypads, you will need to Install the Keyless Entry System Program on separate computers and maintain codes and separate cable connections for each one.

For details see the full article: Connect Multiple Keyless Entry Systems to One Computer

Can the Network Door Controller be used by 2 Computers at One Time?

The Network Door Controller can be used by either multiple Check-In computers or a combination of Receptionist check-in and other dedicated Check-In computers.

Door Controller is Busy

On occasion, the Door Controller may be processing an “open door” command issued by the other Check-In/Receptionist machine.

If you are using Receptionist, you will get a message requesting that you retry.

If you are using a Checkin-In station, the program will pause execution for the number of seconds it is configured to hold the door open, and then try again. If the second attempt fails, the user will need to contact the center’s staff.

How do people enter their Keyless Entry System ID code?

How to Enter Your Code

1. Press Start. The “Ready” light will come on indicating you may enter your code.
2. Enter your ID Code.
3. Press Open to activate the door. The “Accept” light will come on if the code is accepted, if not you’ll hear a long beep.
   

Guest Doorbell

If you do not have an ID code, or have trouble getting your code to work, press Guest Doorbell to alert someone that you need assistance.

How to Reset Network Door Controller

If no door controller devices appear in the Check-In Settings screen, a Static IP address outside the range of your network may have been saved. A hardware reset will clear any Static IP address, set the unit to DHCP mode and Reset the Host name to ProcareDR. At that point the door controller will be visible to Check-In.

1. On the bottom of the unit next to the word “Reset” is a small hole.
2. With power applied, insert a paperclip into the hole, press and hold down the reset button for 15 seconds (The green led will flash if it’s not already flashing).
3. Remove the paper clip.
4. Allow the router a minute to assign the new IP address.
5. Restart Check-In, return to the Check-In Settings screen}, and complete the setup for the door controller.
   

How is the Serial Door Controller wired?

See: Serial Door Controller Instructions & Wiring Diagram

Is the Keyless Entry System UL listed, fire rated, etc.?

Is the Keyless Entry System UL listed and labeled?

Although the doorbell transformer included with Procare’s Keyless Entry System (KES) is UL listed and labeled, the KES as a whole is not. This is because the KES is a Class 2 circuit connected to the load side of a Class 2 transformer and therefore does not require UL approval. It is common practice for Class 2 circuit devices to have their power source UL listed and not the remainder of the device. For example, if you check the labeling on electrical devices that use a wall transformer (8-port mini-network switches, etc.), the transformer is UL listed, but the device is not.

What is a Class 2 circuit?

A Class 2 circuit is one that is supplied by a source with a rated output of not more than 30V and 100VA[NFPA 70/NEC 725.21(A)]. Class 2 circuits protect against electrical fires by limiting the power to 100VA for circuits that operate at 30V or less, and 0.5VA for circuits between 30V and 150V.

Is there protection against electric shock?

Yes. Protection against electric shock is achieved by limiting the current to 5mA or less for circuits between 30V and 150V [NFPA 70/NEC Chapter 9, Table 11]. Class 2 circuits that are connected to the load side of a Class 2 power source are considered safe. The internal voltages of the KES system are limited to 12V DC for a maximum of 12VA internally, while the relay contacts are rated for 5A.

Is the Keyless Entry System fire rated?

The KES plastic cases are from Polycase and have a UL Flame Retardant rating of 94V-0 and higher.

Why Can’t I Transmit Codes to the Keyless Entry Keypad?

When attempting to Inquire, Transmit Codes or Monitor Codes you get error messages indicating a problem with that function. Because this type of error can be caused by a variety of conditions, please see: Keyless Entry System Communications Errors

Why Won’t the KES Door Open?

1. Begin by testing the keypad:
   • Hit Start, the red LED Ready light should come on.
   • Enter a code and press Open – the Green LED light should come on and the door should open.
2. If you have a manual bypass button, manually open the door. If it doesn not open the door, contact your local electrician/installer.
3. If the first two steps appear to work but the door still does not open, you will need to test the Relay Box as described in the complete Trouble-shooting article: Keyless Entry System Door Won’t Open