If you received a link to this article, there was an issue processing your Procare Cloud fees. Learn why this may have happened and what action to take.
Why Did I Receive this Notice?
Each month, some Procare Cloud accounts have fees that cannot be processed. Often, this is due to an expired credit card on file with Procare or other card-related issues. Please Note: Ensure email addresses for your Procare Cloud Contact People are up to date. A notice is sent by email to those marked as “Billing” contacts if we are unable to process your monthly payment.
What Actions Do I Need to Take?
If you received a link to this article, you’ll need to update your credit card information for Procare Cloud. Please contact Procare Subscription Support to update your credit card:
Subscription Support Contact Information:
Phone: 719-394-3531
Email: Billingsupport@procaresoftware.com
Hours: 8:00 AM - 4:00 PM MT
Important Security Reminder:
For your protection, please remember:
Never share full credit card numbers via email
Do not send images of your credit card through electronic communications
Protect your card details from potential fraud or identity theft
Reasons for these precautions:
Email is not a secure method of transmitting financial information
Digital images can be intercepted or saved by unauthorized parties
Protecting your personal and financial data is our top priority
What Happens if I Take No Action?
Procare makes multiple attempts to process your monthly fees. If, after the final attempt (around the middle of the month) we are still unable to process your payment, your Procare Cloud account will be turned off.
Note: You will receive a notification by email after each unsuccessful attempt.