Reset 2-Step Verification
2-Step Verification can be reset on the web app. Administrators can reset credentials for staff or parents/guardians who are locked out, allowing users to quickly regain access to their Procare account.
Key Points
The Reset option for 2-Step Verification only appears if the user has previously set up a verification method.
To reset, you’ll need full or edit access to the student’s or staff member’s profile.
A user must re-add verification methods if their 2-Step has been reset
Web App
Reset for Staff
Go to Staff>Staff Management and select the staff member
Under 2-Step Verification, select Reset. The reset button only appears if the staff member has 2-step enabled.
Confirm by selecting Yes, Reset.
Reset for Parents/Guardians
Go to My School > Students and open the student’s profile
In the Parent and Guardians profile card, locate 2-Step Verification
Click Reset to reset the parent or guardian’s 2-Step Verification
If no method is set up, the reset button will not appear
Reset Notification Emails
After 2-Step Verification is reset, the user receives an email notifying them that their verification has been successfully reset.