Overview
Keeping data safe and secure is a top priority. In today’s environment, where credential theft is an ongoing risk, strong passwords are essential, but they’re even more effective with an added layer of protection.
2-Step Verification, sometimes referred to as Multi-Factor Authentication or MFA, adds that extra layer by requiring a verification code during sign-in. Even if someone knows your password, they won’t be able to access your account without the code sent to your selected method.
Using 2-Step Verification
Online centers and their families can use 2-Step Verification. It is optional, but we strongly recommend it.
If you use Desktop + Engagement Functionality, 2-Step Verification is not available.
Set Up 2-Step Verification
Verification Methods
Setting up 2-Step verification is optional. Once enabled, 2-Step Verification prompts you to verify your identity using an authenticator app, text message, or email. Choose one method to get started, or use all three for added security.
Text Message - Receive a verification code directly to your mobile number.
Email - Verify using a secure code sent to your email address.
Authenticator app - Use an authentication app to generate a time-based verification code.
Once verification methods are added, the user is prompted to add a unique verification code upon each login.
If you only have one method added, the code will be sent directly to that method; if you have multiple methods set up, choose where you want to receive the code.
How to Enable 2-Step Verification
Web App
Select your avatar and edit your profile (click on your name)
Add at least one verification method. See instructions on adding methods below.
Toggle on 2-Step Verification (this requires at least one verification method to be added first)
If desired, toggle off 2-Step Verification (your verification methods will remain saved even if you disable it)
Mobile App
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Add Verification Method
Click your avatar in the top corner and choose Edit Profile
Add at least one verification method: mobile phone, email, or an authenticator app
Select the Authenticator option
Set Up Authenticator App
Select Email
The email address used in your login credentials is already pre-populated
You will receive an email with the subject User OTP from Online-Auth no-reply@online.procaresoftware.com.
Check your spam folders if you don’t see it appear.
Input the verification code
Select Phone Number
Input your number and verify/
Once a method is added, 2-Step Verification will automatically be enabled. Toggling it on or off disables/enables it
Upon adding a verification method to your account, you will receive a confirmation email with the subject “A two-factor authentication device has been added”
To increase your account security, add any additional verification methods as needed.
Delete or Edit a Verification Method
Occasionally, access to emails and phone numbers may change. To update a verification method, you must first remove it.
In either the mobile app or the web app:
Select the trash icon to delete a method
Confirm action
How to Reset 2-Step Verification
To reset 2-step verification for a staff member or parent, please contact Procare Support with the email address of the user.
FAQs
What is 2-Step Verification?
2-Step Verification (also called Multi-Factor Authentication or MFA) adds an extra layer of security when signing in. In addition to your password, you’ll input a verification code delivered to your chosen authentication method.
What verification methods are available?
You can use an authenticator app, text message, or email. At least one method is required, but you can add more for extra security.
Can I make 2-Step Verification mandatory?
No. At this moment, this is optional.
I’m both a staff member and a parent using Procare. If I set up 2-Step Verification on my staff profile, will I also need to verify when logging in as a parent?
Yes. Once 2-Step Verification is enabled, you’ll need to use one of your selected verification methods when logging in to either account.
Do I need to set up all three methods?
No. You only need one verification method to enable 2-Step Verification. Adding more is optional.
How long is a verification code valid for?
The code expires 10 minutes after you request it. Requesting a new code within the 10-minute period will not invalidate a previously requested code.
I haven’t received a code. Can I resend one?
Yes, select send new code.
How do I reset a verification method?
Administrators can reset 2-Step Verification from the staff or parent/guardian profile under 2-Step Verification > Reset.
I didn’t get my verification code. What should I do?
First, check your spam or junk folder (for email) or confirm that your phone has service (for text messages). If you’re using an authenticator app, make sure your device’s date and time settings are correct. If the issue continues, contact a center admin to reset your verification method.
My authenticator app isn’t working. How can I fix it?
Try refreshing or resyncing the app, or re-enter the setup code if prompted. If that doesn’t work, your administrator can reset your 2-Step Verification so you can set it up again.