Below is a list of email messages parents/guardians will receive in regards to billing.
Zero-Balance Invoices
Invoices with a $0.00 balance will not be created or sent to families.
New Invoice Generated
An email is sent when a new invoice is generated when the option to send an email is selected during the creation of the new one-time invoice or recurring plan invoice.
Invoice Due Reminder
A reminder email is sent on the invoice due date, which includes the balance and a copy of the invoice.
Payment Submitted
An email containing the details of the tuition payment, any applicable surcharge amount, the payment receipt number and the last 4 digits of the card used will be sent upon successful payment.
Card Payment Failed
When a card payment fails or declines, parents/guardians will receive the following email with a specific reason the transaction failed, the action to resolve the issue, the transaction details and a link to update their payment method.
Note
Any staff member with Full Access to Billing will receive a copy of this email.
