How to Sign Up for a Procare Account

Create a parent/guardian account to view your child's information, pay online and send messages to staff.

If your child's school has started using Procare to communicate and track student activity, you will receive

• an email address verification that requires your confirmation

• an email invitation from your school containing steps to create an account

Procare values data security, and access to the software is an important first step. A multistep email verification process is used to enhance security and reduce email duplicates. Clear opt-out messages are also included.

Newly Invited Parents

To set up a Procare account, you must confirm your email address and complete the following steps on the Procare Online website.

1. An initial email is sent asking to verify your email address.

   

   Email Reminders to Set Up Your Account

   Procare Online automatically sends reminders notifying users about their pending invitations. The first reminder is sent after 3 days, and the second after 6 days.

2. Click the link to confirm your email address.

3. Click Create Account.

   

4. You will receive an email from connect-hello@online.procaresoftware.com with instructions to create your account.

   Check your spam, junk, promotions or updates folders if you do not see it in your inbox.

   

   Already Have a Procare Account?

   If you already have a Procare account, go to the login screen and log in with your email and password or reset your password if needed. Do not create an additional account.

5. Click the Procare Web Portal link in step 1 in the email.

6. Complete the fields:

   • First Name

   • Last Name

   • Invite Code

   • Email Address

     Use the Email Address You Signed Up With

     The email address used during sign-up must match the one your invite code was sent to.

     

7. Enter a password.

   Procare Online requires the following:

   • A minimum of 12 characters

   • Must contain at least one of each of the following character types:

     • number

     • special character (~ ! @ # $ % ^ * ( ) _ - + = { } [ ] \ | : ; “ ‘ < > , . ? /)

     • uppercase letter

     • lowercase letter

   • Cannot be a commonly used or easily guessable password (e.g., “password1234,” “quertyABCDEF“ or simple sequences)

     Strong Password Checks

     Procare Online blocks commonly used and easily guessable passwords. If your password is too weak, Procare Online will display a message requiring you to choose a stronger one.

8. Reenter the password to confirm it matches.

9. Click Sign Up.

   Email Must Match

   If the email address on the sign-up form does not match the email address to which the invite code was sent, the account creation will fail, and Procare Online will display the following error: ‘Email address must match the email to which the invite code was sent.’

   

   Need to Change Your Email?

   If you want to use a different email address, contact your school/center before completing the sign-up.

10. Once logged in, your child's name will display at the top of the Dashboard/Daily Activity Feed.

    

Opt Out of the Invitation Email

If you receive an invite email by mistake, scroll to the bottom of the email where it says ‘Not the intended recipient? Click here’ and click the link.

Important

Clicking this link will block future emails related to setting up a Procare account.

Opted Out by Mistake?

If you accidentally opted out, click ‘Click to verify your email here’ and continue to set up your Procare account.

See Getting to Know Your Procare App to learn more about the app and its features.

Switch Between Schools

If you have children enrolled at more than one location or school and use the same email address for each account, you can quickly toggle between schools without needing to log in and out.