This article covers how to send and resend invitations and resolve common email and invite code problems for parents/guardians.
Important
Parent/guardian Procare accounts must be created on the Procare website first. After the account is created, use the same email and password to log in to the Procare child care mobile app.
SendCheck Parent Sign Up Status
Go to My School > Students.
Select a student.
Go to the Parent/Guardians section.
Check the status under their name.
Orange address book | No email on file. |
No icon | Not yet invited. |
Gray envelope | Invite sent, no action taken by the parent/guardian. |
Orange clock | Invite sent, account verified, parent/guardian not signed up. |
Green shield | Parent signed up successfully. |
| Click to invite. |
| Click to send another invite email. |
Learn more about email status for parents/guardians.
If a parent has not signed up, use the Invite or Re-Invite button next to their name to send or resend their invitation.
Troubleshooting Guide
Parent Invite Code and Sign Up Issues
Parent/guardian account does not show the correct name.
If a new parent/guardian's account does not show the correct parent name, the likely cause is that the parent/guardian signed up with another parent/guardian's invite code. During the account creation process, a parent/guardian must follow the link and instructions in their invite email and use the code provided. Parents/guardians should not share invite codes, as they are unique to each user.
A parent/guardian did not get their invite.
Confirm the email address on the student's parent/guardian profile is correct and free of typos.
To re-invite a parent, use the Re-Invite button on the parent's profile:
Go to My School > Students > select the student > go to the Parent/Guardians section > click Re-Invite. This resends the invite email.
To re-invite families in bulk:
Go to My School > Students > click the Re-Invite link at the top of the student list.
Leave Show students whose parents are not signed up yet checked.
Select students or Select All.
Click Send Email to invite or re-invite parents/guardians in bulk.
Remind parents that accounts cannot be created in the Procare child care mobile app. They must complete setup through the invite email link first, then use the app to log in.
Send this article to parents to provide instructions on how to sign up for a Procare account.
A parent/guardian's email needs to be corrected.
Follow the steps depending on whether the parent/guardian has or has not signed up.
Parent/guardian has not signed up:
Go to My School > Students > select student > go to Parent/Guardians section > click Edit
.Edit the email address. This automatically triggers a new verification email and sign-up instructions to the corrected address — no need to contact customer support.
Parent/guardian has signed up:
To change a login email after sign-up, you must contact Procare customer support. Have the parent/guardian’s name, current email address and the new email address available.
Editing the Email in the Parent/Guardian Profile Section
Editing the email in this section changes where center communications (billing, daily summaries, newsletters, etc.) are sent; it does not change the login email.
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Reach out to Procare customer support when:
a parent/guardian needs their login email changed after they have already signed up
a parent/guardian appears to have a duplicate or disconnected account
invite or verification emails are not arriving after:
confirming the email address is correct and
the parent/guardian has allowed email messages from Procare
Prepare for the chat or call by having the:
parent/guardian’s name
email address(es) involved