This article covers how to send and resend invitations, and how to resolve common email and invite code problems for staff.
Important
Staff Procare accounts must be created on the Procare website first. After the account is created, use the same email and password to log in to the Procare child care mobile app.
SendCheck Staff Sign-up Status
Go to Staff Management > Staff.
Locate the staff member.
Review the sign-up status in the Invite Status column.
| Click to invite. |
Green shield | Staff member signed up successfully. |
| Click to send another invite email. |
If a staff member has not signed up, use the Invite or Re-Invite button to send or resend their invitation.
Troubleshooting Guide
If a new staff member’s account doesn’t show the correct school/center information, they likely signed up without their invite code, which creates a separate, disconnected account. During account creation, staff must follow the instructions in their invite email and enter the code it includes.
Staff Invite and Email Sign Up Issues
A staff member did not get their invite.
Confirm the email address on the staff member’s profile is correct and free of typos.
To re-invite the staff member, use the Re-Invite button in the staff profile:
Go to Staff Management > Staff > locate the staff member > click Re-Invite. This resends the invite email.
If staff with school-domain email addresses are not receiving emails from Procare, ask your IT department to allow messages from Procare.
Remind staff that accounts cannot be created in the Procare child care mobile app. They must complete setup through the invite email link first, then use the app to log in.
Send this article to staff to provide instructions on how to sign up for a Procare account.
A staff member’s email needs to be corrected.
Follow the steps depending on whether the staff member has or has not signed up.
Staff member has not signed up:
Go to Staff Management > Staff > click the staff member > Email > click Edit
.Edit the email address.
Click Invite or Re-Invite.
This automatically triggers a new verification email and sign-up instructions to the corrected address — no need to contact customer support.
Staff member has signed up:
To change a login email after sign-up, you must contact Procare customer support. Have the staff member’s name, current email address and the new email address available.
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Reach out to Procare customer support when:
a staff member needs their login email changed after they have already signed up
a staff member appears to have a duplicate or disconnected account
invite or verification emails are not arriving after:
confirming the email address is correct and
IT has allowed Procare's email domain
Prepare for the chat or call by having the:
staff member’s name
email address(es) involved
screenshots to help with faster resolution