If you are a new director, assistant director, or administrative staff member using Procare for the first time, here are some common questions and tasks to consider.
Each center uses Procare differently, and the specific information each new director or child care staff member needs to know varies by role.
Explore Procare Support for more learning resources. You can also sign up for live webinars on a range of topics.
| FAQ |
.png)
General
What tools are available to learn Procare?
How does the MyProcare parent portal work?
| Learn more about best practices, setup, registrations, links and adding families, go to: MyProcare Overview |
How do I print staff time cards?
| Learn more about how to view or print an individual Employee Time Card. Also to view, print or export Time Cards for all Employees. |
Family and Pickup
How do I look up a family?
| Learn more about tools to look up individual families or filter for select groups with Search and Filter. |
How do I send a group email or text to families?
| Learn more how to Send Email and Send Text Messages to families. |
How does a parent or new pickup person register at the check-in computer?
| Learn more about how to Register a Pickup Person to check a child in. |
Reports
How do I print reports, like a roll call sheet, school directory or enrollment report?
| Learn more about how to print reports, like Roll Call Sheets, a School Directory or Enrollment Reports. |
Financials
How do I charge tuition fees?
| Learn more about when to use Contract versus Formula Billing and how to run Contract Billing for your families. |
How do I email statements to families?
| Learn more about how to select families and sent Email Statements. |
How do I post payments?
| There are several ways payments from families can be recorded. Start here to learn more about Family Accounting Overview. |
The most basic method is to post a payment individually to one family’s Account Ledger Card.
Another method is to use the Quick Ledger Posting feature.
Collect payments electronically with Tuition Express for Recurring Payments, Payments at Check-In, or Online Payments through the MyProcare parent portal.
How do I handle payroll?
| Learn more about Payroll Overview and follow the link below for key payroll information. |
More Payroll information:
posting an Individual Payroll Check
Batch Payroll Calculation or the
Direct Deposit tool?
Need More Help?
Use 
to locate articles to answer your questions. If you can’t find the answer, contact support:
Phone: | (800) 964-1729 |
Email: |