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Edit Your Parent/Guardian Profile

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You can edit your personal information on the website or in the Child care mobile app.

Note

  • Your Sign-in PIN is automatically assigned and cannot be changed.

  • If you have multiple children, the changes you make under one child will apply to all children in the family.

You can update specific profile information on the website in two places:

  • Your Profile page

  • Family List

Note

These two areas do not contain the same set of fields. Some fields are available only on the Profile page, and others are available only in Family List.

Your Profile Page

  1. Click the profile icon (blank profile icon or your photo).

  2. Select your name.

  3. You can edit the following fields:

    Field

    Description

    Profile Photo

    Click upload profile photo icon or your existing photo to add or update your photo.

    Use a photo that clearly shows your face. Your school may use your profile photo for verification during pickup or drop-off.

    Name

    Enter your first and last name.

    Important

    When you change your name on your Profile page, it does not automatically update it in Family List. To make sure your name matches in both areas, update your name in Family List.

    Phone Number

    Enter a valid 10-digit cell phone number.

    Procare uses your phone number to send

    • A notification when text message is used for 2-Step Verification

    • Alerts for emergencies

    Note

    When you change your phone number on your Profile page, it automatically updates in Family List.

    Reset Password

    link icon

    Learn more about How to Reset Your Password.

    Verification Methods

    link icon

  4. Click Save Changes.

Family List

  1. Go to Family List.

  2. Select a child.

  3. Locate and hover over the field you want to edit.

  4. Click Edit edit icon.

  5. You can edit the following fields:

    Field

    Description

    Name

    Enter your first and last name.

    Note

    When you change your name in Family List, it automatically updates on your Profile page.

    Email

    Enter a valid email address.

    Procare uses your email address to send

    • A notification when email is used for 2-Step Verification

    • Notifications related to billing

    • Sign-in and sign-out notifications

    • Reminders for document requests

    • Newsletters and other communications from teachers

    • Invites for events

    • Daily Summary Reports

    Note

    If you change your email address, you will receive a verification and must confirm the new email address.

    Phone

    Enter a valid 10-digit cell phone number.

    Procare uses your phone number to send

    • A notification when text message is used for 2-Step Verification

    • Alerts for emergencies

    Note

    When you change your phone number in Family List, it automatically updates on your Profile page.

    Relation

    Select your relationship to the child.

    Emergency

    Toggle on to make yourself an emergency contact for the child. The website displays an Emergency Contact emergency contact icon icon on your card.

  6. Click Submit submit icon to save the change.

You can update specific profile information in the Child care mobile app in two places:

  • Your Profile page

  • Children

Note

  • These two areas do not contain the same set of fields. Some fields are available only on the Profile page, and others are available only in Children.

  • You cannot update your email address in the Child care mobile app.

Your Profile Page

  1. Tap Menu ☰.

  2. Tap child care mobile app edit icon Edit Profile.

  3. You can edit the following fields:

    Field

    Description

    Profile Photo

    Tap your initials or existing photo to add or update your photo.

    Use a photo that clearly shows your face. Your school may use your profile photo for verification during pickup or drop-off.

    Mobile Phone

    Enter a valid 10-digit cell phone number.

    Procare uses your phone number to send

    • A notification when text message is used for 2-Step Verification

    • Alerts for emergencies

    Verification Methods

    link icon

    Push Notifications

    Toggle on the in-app notifications you want to receive to your mobile device.

    Email Notifications

    Toggle on the notifications you want to receive to your email.

  4. Tap Save.

Children

  1. Tap Menu ☰.

  2. Tap Children.

  3. Select a child.

  4. Tap Profile.

  5. Tap your name in the Parents or Guardians section.

  6. You can edit the following fields:

    Field

    Description

    Profile Photo

    Your school may use your profile photo for verification during pickup or drop-off. Use a photo that clearly shows your face.

    Tap your initials or existing photo to add or update your photo.

    First Name

    Last Name

    Enter your first and last name.

    Note

    When you change your name in Children, it automatically updates on your Profile page.

    Mobile Phone

    Enter a valid 10-digit cell phone number.

    Procare uses your phone number to send

    • A notification when text message is used for 2-Step Verification

    • Alerts for emergencies

    Relation

    Select your relationship to the child.

    Is Emergency Contact?

    Toggle on to make yourself an emergency contact for the child. The app displays an Emergency Contact emergency contact icon icon on your card.

  7. Tap Save.