Allow parents/guardians to make payments via the child care mobile app.
Parents/Guardians can view their account balance and make payments via the child care mobile app or parent portal website.
Account balances are synced directly from Procare Desktop. When a balance is updated (new charge, payment, etc.), the new balance will display in Procare Desktop and within the child care mobile app/parent portal almost instantaneously.
Billing will continue to be managed via Procare Desktop. This includes modifications to charges, refunds, cancellations, etc.
Parents/Guardians with multiple accounts with the same email address:
Children at the same school – On the Make Payment screen, the parent/guardian will use the drop-down to select which account to make a payment for.
Children at different schools – Parents/Guardians must use the Menu icon in the top left of the app, then select Switch Schools.
Note
If an online payment fails, an error message will display with the reason and an action to resolve the issue.
Learn more about Common Error Messages and What They Mean
Procare's Child Care Mobile app vs. MyProcare
At this time, MyProcare will not be linked to the web portal or the child care mobile app. Parents/Guardians will utilize MyProcare for parent/guardian statements and registration.
Identifying Payments Made via Child Care Mobile App and/or Parent Web Portal
If a payment was made via the child care mobile app, the “Comment” in Procare Desktop will display “TE POS ENGCC #######”. This signifies that a Tuition Express payment was made via the app by credit card and the transaction number.
FAQ
Do you have any material I can send or provide to my parents/guardians?
Yes. View this resource: Procare Online Mobile Payments Parents Guide.
How does a parent/guardian sign up for Procare account?
Once a staff member has completed the invite process, the parent/guardian will receive an invite to complete the setup.
Is there training material or instructions for parents/guardians on the payment process?
Yes. Learn more about Make a Payment.
Will previous payment methods in MyProcare sync over to the Procare app?
No, parents/guardians will need to add their payment method in the Procare app.
Learn more about Add, Change, or Remove your Online Payment Method.
What payment methods can be set up for engagement functionality users?
Parents/Guardians can use credit cards or debit cards when making payments.
If parents/guardians have a saved payment method set up in MyProcare, will making a payment in the Procare app disturb their MyProcare payment setup?
No. Making additional payments with the Procare app will not change their saved payment method setup within MyProcare.
If a child has been withdrawn with Procare Desktop, will parents/guardians be able to make payments?
No. Parents/Guardians will not have the ability to make payments via the Procare app if their child has been withdrawn.