Explore the latest features, enhancements and fixed issues in Procare Online.
July 2026
Clearer Error Messages for Failed Payments
Procare Online now provides clearer, more specific messages when a payment attempt fails. Instead of a generic payment failed notice, you will see the actual reason, such as an expired card or account number mismatch, along with guidance on how to resolve it. Parents/Guardians and administrators can get the full picture right away, so payment issues can be resolved faster with less back-and-forth. Available to users with Tuition Express in Procare Online or Procare Desktop with Engagement Functionality only. Learn more.
Failed Refund Attempts Now Recorded in the Family Ledger
All failed refund attempts now post to the family ledger, visible to both administrators and parents/guardians. Previously, when a refund attempt failed, it was not recorded anywhere. Now, every failed attempt appears as a ledger entry and no additional notifications are sent, just a clear ledger entry showing the attempt took place. Additionally, the payment error messaging enhancement adds the specific failure reason to these entries. Learn more.
Real-time Alerts for Parent/Guardian Document Uploads
Administrators and assigned teachers now get notified by email and in Procare Online the instant a parent/guardian uploads a document to their child's profile. A quick glance at the Students page shows exactly which students have new documents waiting, so you can review them without parents/guardians needing to remind you. Learn more.
Understand Room Occupancy Changes at a Glance
RoomRunner now lets you compare occupancy between any two months right from the classroom card. See who moved in, who moved out and why, plus a clean summary of net enrollment changes. Need to share it? Export a ready-to-go PDF for owners or board members in one click. Learn more.
Bulk Changes No Longer Blocked by Scheduled RoomRunner Transitions
When managing enrollment or room changes for a group of students, RoomRunner move plans will no longer bring your bulk update to a halt. If a student in your selection has a scheduled transition, you will see exactly who and can choose to cancel their move plan and proceed, or hold off entirely. Everyone else updates immediately. Learn more.
Track SMS Delivery with a New Status Dashboard
You can now view the delivery status of every SMS message you send, all from one centralized dashboard. See at a glance which messages were delivered, failed or are still pending. If a message fails, you can quickly view the specific reason and follow up with the family right away. Learn more.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
June 2026
Mandatory 2-Step Verification for Staff
To better protect your organization's data, all staff are now required to use 2-Step Verification when logging in to Procare Online. This industry-standard security measure adds an extra safeguard beyond your password, reducing the risk of unauthorized access. Learn more.
Manage Scheduled Enrollments from RoomRunner
You can now update or cancel a child’s scheduled enrollment directly from the RoomRunner dashboard without having to navigate to Leads. Whether you’re working in RoomRunner or the Leads page, your data automatically stays in sync. Learn more.
RoomRunner Move Plans Now Cover Every Child Movement: Schedule On Hold for Active Students
Use Schedule on Hold in RoomRunner to place a future hold on an active student’s record while freeing up their room slot. All room and program assignments are saved, making reactivation a one-step process. Learn more.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
May 2026
RoomRunner: AI-Assisted Room Movement and Capacity Forecasting
RoomRunner is the AI-powered enrollment planning tool built into Procare. It shows what’s happening across your center now, predicts what’s coming next and recommends your next move so you can plan ahead with confidence. Available for Procare Online customers only. Learn more.
Parent Wallet: Multiple Payment Methods for Added Flexibility
The Parent Wallet now provides more flexibility when making payments. This change allows parents/guardians to store up to six payment methods, including ACH, debit cards and credit cards, and set a default for quick, seamless transactions. Learn more.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
April 2026
Created By Me: Your Personal Space for Custom Reports
The reporting experience has been enhanced by Created By Me, which allows users to create and manage their own custom reports. Reports are visible only to you, keeping data organized and student information secure, with existing reports available as a starting point to make it faster and easier to build custom insights. Learn more.
Parent Email Confirmation for Added Security
To better protect student and family information, parent email addresses must now be confirmed before communication begins. Any new or updated email address will trigger a confirmation step, and parent profiles now clearly show verification and account sign‑up status at a glance. Learn more.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
March 2026
New Custom Roles & Permissions
Users now have the freedom to build roles that truly reflect how their organizations work. Every role can be personalized with specific permissions, making it easier to give staff the exact level of access they need. Learn more.
Same Day Refunds for ACH Transactions
We are streamlining center operations by allowing an ACH refund sooner, providing a consistent, mistake-proof way to maintain an accurate ledger without the hassle of manual credits.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
February 2026
Programs Enhancements
The Programs workflow has been enhanced to guide users through enrolling students, assigning staff and selecting a room during program creation to help ensure key setup steps are completed. Learn more.
2-Step Verification Now Available
New optional 2-Step Verification helps protect staff and family data by adding an extra layer of security against unauthorized access. Users can set up verification using an authenticator app, phone number, or email, helping reduce the risk of breaches caused by weak or stolen passwords. Learn more.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
2025 Releases
November 2025
Reporting Enhancements
The Reports dashboard has new capabilities and a modern design. Bookmark your most-used reports for quick and easy access, or search through the collapsible categories in the Reports Library to discover exactly what you need to make data-driven decisions for your center.
New and enhanced features include:
A My Reports tab has been added to display your 10 most used reports. Once adding a report as a favorite (clicking the heart icon), you can also save your report preferences (filters) to make running the report faster than ever.
The Reports Library displays all available reports with a new design. Each report category is collapsible to make it easier to find the report you're looking for.
Recently Generated Reports is accessible from My Reports and the Reports Library by clicking the Recently Generated button.
Click the report icon to generate a new report and click the heart icon to save the report as a favorite.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.
October 2025
Partial Refunds
Users can now issue partial refunds for Tuition Express transactions.
Standard refund timelines continue to apply.
Leads transactions are included and allow for partial refunds.
Multiple refunds can be processed for a single payment, but cannot exceed original payment amount.
If the full payment amount was previously refunded, a message will display.
Batch Student Sign-In
When signing multiple students in, you now have the option to "Sign in to primary rooms". This allows users to sign multiple children into multiple rooms at once. When choosing this option, each selected student will be signed into their primary room, which pulls from the Primary Room field on their profile.
Release Notes
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September 2025
Immunization Dosing Enhancements
All immunization doses can now be set to “Due At Age” for more precise tracking. Previously, this option was only available for the first dose. Ages are displayed in months and are automatically calculated from the student’s birthdate in their profile.
Release Notes
Learn about the latest features, enhancements and fixed issues in this release.